The thing that makes client work go badly is almost always the same: unclear scope, no defined revie...
The thing that makes client work go badly is almost always the same: unclear scope, no defined review points, and surprises at launch. The way I structure projects to avoid that: 1. **Scoping call first** โ understand what the business actually needs vs. what they think they need. These are often different. 2. **Written scope doc** โ what is in, what is out, what success looks like. Signed off before any work starts. 3. **Milestone reviews** โ the client sees the project at design, at functional prototype, and at pre-launch. Not just at the end. 4. **Documented handoff** โ what was built, how it is deployed, how to manage it, what to do if something breaks. The client should not need to call me to change a page title. Most of the friction in agency-client relationships comes from one side or the other not knowing what to expect. The process is the fix for that. ๐ **graveyardjokes.com** #WebDevelopment #ClientWork #Process #BuildInPublic #SmallBusiness
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